Refunds & Shipping Policy

Effective Date: September 1st, 2025

At The Optimistic RPh, we want you to feel confident in your purchase. Please review our policy regarding refunds, returns, and shipping within Canada.

1. Digital Products (eBooks, Guides, Courses)

  • All sales of digital products are final due to the immediate access provided upon purchase.

  • If you experience a technical issue (e.g., file not downloading, corrupted file), please contact us within 7 days of purchase and we’ll make sure you receive the correct file.

2. Physical Products (Supplements, Merchandise)

Refunds & Returns

  • We accept returns within 14 days of delivery if the product is unopened, sealed, and in resalable condition.

  • Due to health and safety regulations, opened or used supplements cannot be returned or refunded.

  • To request a return, email us at [Insert Email] with your order number and reason for return. Approved returns must be shipped back at the customer’s expense.

Damaged or Incorrect Items

  • If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery with photos, and we’ll arrange a replacement or refund at no extra cost.

3. Shipping

Processing Times

  • Orders are processed within 2–3 business days (excluding weekends and holidays).

  • You will receive an email confirmation with tracking information once your order has shipped.

Delivery Times

  • Within Canada only: typically 3–10 business days depending on location.

  • Delivery timelines are estimates and may be affected by postal delays, weather, or remote-area delivery schedules.

Shipping Costs

  • Shipping costs are calculated at checkout based on destination and weight.

  • Free shipping may be offered on orders above a certain amount (details will be posted on the site if applicable).

4. Non-Delivery Issues

If your package does not arrive within 30 days of shipping, please contact us and we’ll assist with tracking or issuing a replacement.

5. Contact Us

For questions about returns, refunds, or shipping, please reach out:

The Optimistic RPh
Email: shipping@theoptimisticrph.com
Address: Vancouver, BC