Privacy policy.

Effective Date: September 1st, 2025

The Optimistic RPh (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

1. Information We Collect

We collect only the information necessary to provide our services, including:

  • Personal Identifiers: name, email address, phone number.

  • Health & Lifestyle Information: responses from quizzes, consultations, or forms (voluntarily provided).

  • Transaction Information: billing address, shipping address, payment details for purchases.

  • Website Data: IP address, browser type, usage statistics, cookies.

We do not collect more information than required for the purposes set out in this policy.

2. How We Use Your Information

We use your information to:

  • Provide products, services, and resources (e.g., supplements, eBooks, blog content).

  • Respond to inquiries and deliver newsletters or educational content.

  • Improve our website, offerings, and user experience.

  • Personalize recommendations based on quiz results or health goals.

  • Comply with legal and regulatory requirements.

We will never sell your information to third parties.

3. Disclosure of Information

We may share information in the following cases:

  • Service Providers: trusted partners who assist with payment processing, shipping, email marketing, or website hosting.

  • Healthcare Referrals: with your explicit consent, we may connect you with partner healthcare providers or services.

  • Legal Requirements: if required by law, regulation, or court order.

4. Consent

By using our website, completing a quiz, subscribing to our newsletter, or making a purchase, you consent to the collection, use, and disclosure of your personal information as outlined in this policy. You may withdraw consent at any time by contacting us (see Section 10).

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once no longer needed, data will be securely destroyed or anonymized.

6. Security Measures

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or misuse. However, no method of electronic transmission or storage is 100% secure.

7. Cookies & Analytics

Our website may use cookies and analytics tools (e.g., Google Analytics) to enhance user experience and monitor performance. You may disable cookies in your browser settings, though some site features may not function properly.

8. Access & Correction

You have the right to access, update, or correct your personal information. Requests can be made in writing to the contact details below.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from minors without parental consent.

10. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, please contact:

Privacy Officer
The Optimistic RPh
Email: info@theoptimisticrph.com
Address: Vancouver, B.C.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in practices, regulations, or services. The revised policy will always be posted with the updated effective date.